Getting started
1 Logging in for the first time
- Username - your email address. They're the same, so just enter your email address.
- Your temporary password arrives in a separate email from support@gksed.com.
- When you first log in, you'll be asked to set your own new password.
2 Didn't get the password email?
This is the most common issue - and it's almost always your email provider, not your account. Work through these in order:
- Check your spam / junk folder.
- Add support@gksed.com to your safe senders list.
- On a work email, ask your IT team to whitelist support@gksed.com and no-reply@gksed.com. Company mail servers frequently block our messages - this is the single most common reason an email doesn't arrive.
- Still stuck? Use the "Forgotten your username or password?" link on the login page.
Your username is your email address, so choose only one option when requesting a reset. If your company blocks our emails entirely, you're welcome to register with a personal email instead - just let us know.
3 First things to do after logging in
Before you start, open your profile and check two things:
- Your name - first, middle and last - spelled exactly as you want it on your certificate. Please double-check the spelling.
- Your date of birth - required by Highfield for the Level 3, Level 5 and NCS4 courses. Without it we can't issue your certificate.
4 Where to get help
For login, access or any technical issue, email support@gksed.com. Email is the quickest way to reach us and goes straight to the IT team - please use it rather than a personal email address.
Frequently asked questions
1My login or password doesn't work
Log in at gksed.com using your registered email address as the username. Copy the temporary password from the support email carefully - make sure there are no extra spaces or characters. If you still can't get in, use the "Forgot your username or password?" link on the login page (use one option only).
2I didn't receive any email from the system
Check your spam/junk folder first. If it's not there, the cause is almost always your email provider blocking us. Ask your IT department to whitelist support@gksed.com and no-reply@gksed.com. If your company blocks external mail completely, register with a personal email address instead.
3I can't see my course / I think I'm on the wrong one
You can only access the courses you're registered for, individually or through your company. To see everything on your account, go to your course list - it shows every course you're enrolled on.
4My access has expired / I studied a while ago and can't get back in
No problem - access can usually be reinstated. Email support@gksed.com and include:
- the email address you originally registered with, and
- your original course invoice - or, if you took an in-class course, roughly when and where.
That lets us find your record and restore your access.
5How does the course work? What do I do next?
Every course is 100% online and self-paced, with no time limit to complete. Learning modules include:
- Lectures - the core video content.
- Resources - slides and supporting documents.
- Discussion Forum - ask questions and share insights with other learners.
- Background Materials - extra reading, where available.
Work through the lectures at your own pace. When you've finished you'll be ready for the final assessment, and after you pass you keep access to the materials as a living library.
6I want to ask about a lecture or topic
Please use the Topic Discussion Forum for the relevant lesson rather than emailing. That way our answers are shared with everyone and all learners benefit from the questions raised.
7What is the assessment like, and how do I get my certificate?
Everything about the assessment is explained in the first module of your course (the Course Introduction) - take a look there before you start. In short: once you've completed the lectures, you take an online assessment.
Before you finish, check that your profile name and date of birth are correct - your certificate is issued by Highfield using exactly those details, and corrections after it's issued are subject to an administrative charge.
8Something isn't working - how do I report a technical fault?
First, try the same material on a different device to see if the problem repeats. If it does, email support@gksed.com with your operating system, device type, country, a short description (plus any error message) and a screenshot. The more detail you include, the faster we can fix it.
9How do I find out about updates and news?
Check the Announcements section of your course for important updates and notices.
10Who do I contact, and how quickly will I hear back?
For anything technical - login, access, faults or the assessment - email support@gksed.com. Email is the quickest way to reach the team and goes straight to IT support.
No questions match your search.
Our courses
All courses are delivered online via GKSed.com and are fully self-paced unless noted. Click Full details on any card to visit the course page on crowdrisks.com.
Crowd Counting
Interactive Zoom sessions covering the basics of assessing crowd numbers using first-pass approximations and RAMP analysis in real-time.
What's covered
- Understanding crowd number approximations
- Defining complex spaces using RAMP analysis
- Routes, Areas, Movement and Profile/People definitions
- Crowd counting accuracy, density and flow analysis
- Transport and assembly areas
Sessions are customised to your specific site or requirements.
Event Management
Comprehensive event management course incorporating 20+ years of higher-education material from leading consultants, academics and industry professionals. Delivered by Nick Eade.
What's covered
- Introduction to Event Management as an academic discipline
- Disability and Welfare
- Risk, Safety and Legislation
- Wedding Planning and Design
- Event Logistics
- Global Sports Events
Enrol by emailing EMReg@CRowdrisks.com. Group rates available.
Level 3 Crowd Safety — Introduction to Crowd Science
Foundation qualification covering crowd science basics and risk analysis tools for anyone planning or managing places of public assembly or major events.
What's covered
- Crowd dynamics and crowd modelling
- RAMP analysis and crowd counting
- Control room information and queueing systems
- Crowd risk analysis and event egress
- Strategic, tactical and emergency situation analysis
Assessment: 20 multiple-choice questions, 1 hour, 80% pass mark (3 attempts).
Enrol: CS3Reg@CRowdrisks.com. Group discount (5–10 learners): −15%.
Level 5 Crowd Safety — Applied Crowd Science
Advanced qualification providing in-depth coverage of crowd science and risk analysis. Includes 3D Crowds visualisation software. Suitable for professionals needing expert-level knowledge.
What's covered
- DIM-ICE risk model with worked examples
- Crowd dynamics, modelling, monitoring and simulation
- RAMP analysis, crowd counting and risk analysis
- Site design, egress analysis and emergency response
- Decision analysis and report writing
- Includes 3D Crowds crowd visualising software
Assessment: Two written assignments (min. 1,500 words each), 70% pass mark.
Enrol: CS5Reg@Crowdrisks.com. Group discount (5–10 learners): −15%.
NCS4 Crowd Safety
USA-specific Level 3 course developed in partnership with the National Center for Spectator Sports Safety and Security (NCS4). Tailored for US public assembly venue practitioners.
What's covered
- Core crowd science modules equivalent to Level 3
- USA-specific focus for sports and entertainment venues
- RAMP analysis, crowd counting and risk analysis
- Strategic, tactical and emergency situation analysis
Assessment: 15 multiple-choice questions, 1 hour, 80% pass mark (3 attempts).
Enrol: NCS4Reg@Crowdrisks.com. Group discount (5–10 learners): −15%.
Public Event Commanders (PECs)
Mandatory UK College of Policing training for Public Event Commanders. Also delivered internationally — NSW Police, Indian National Police Academy and others.
What's covered
- Application of crowd science from a police perspective
- Crowd safety and risk analysis for places of public assembly
- Train-the-trainer format available
- Delivered via Zoom sessions and classroom
Running as mandatory UK College of Policing training since 2018. Contact via crowdrisks.com — police training establishments only.
Train the Trainer
Become an authorised trainer for Level 3 and Level 5 courses. Join an international network of qualified trainers delivering crowd safety courses worldwide.
What's covered
Prerequisites: Must have passed both Level 3 and Level 5 before attending.
- Presentation style and delegate management
- Five main tools: DIM-ICE, Crowd Dynamics, RAMP Analysis, Risk & Congestion Mapping, Decision Support Analysis
- Workshop-based pedagogy and layered learning
- Supervised course delivery with a registered tutor
Trainer network spans Netherlands/Belgium, Australia, Israel, Iraq, USA, Canada and UK.